Skip to content

Visit TSO Online Bookshop

Clients and Case Studies

TSO's clients include Central Government Departments, Government Agencies, Non-Departmental Public Bodies, Local Government and private sector organisations.

Williams Lea works with clients in a wide range of sectors including automotive, banking, corporate and professional services, energy and utilities, financial services, pharmaceuticals, legal, retail, and telecommunications,

These case studies will provide more information on our clients and the innovative and tailored solutions we provide for them.

Arms length body working with but independent of the Department of Health

TSO provides this client with mailing, warehousing and fulfilment solutions, distributing new publications in hard copy and electronic formats via complex mailings and emailings, while also ensuring their extensive back catalogue is accessible to customers in the most efficient format.
Read the full case study

British Pharmacopoeia Secretariat

TSO publishes the British Pharmacopoeia in multiple formats, including a five-volume boxed set, CD-ROM, online version and e-book. We also have a global network of resellers to ensure it is available worldwide.
Read the full case study

British Retail Consortium

TSO provides a range of publishing solutions for BRC’s Global Standards, a portfolio of over 200 titles which are produced in 17 languages and distributed in over 90 countries.
Read the full case study

Civil Aviation Authority (CAA)

TSO publishes and distributes a wide range of publications for the CAA, some of which require regular updates. Many CAA publications are produced using our sophisticated print on demand facilities.
Read the full case study

Department of Health (DH)

TSO publishes the Mental Health Act 1983 Code of Practice, 2008 Revision for DH using our risk publishing model, meaning DH does not have to pay any of the production costs.
Read the full case study

Driving Standards Agency (DSA)

  • Managed service: TSO manages the publishing lifecycle for DSA, including design, sales and marketing, and distribution. In 2007 we redesigned the DSA portfolio and we have worked with them to develop innovative multi-format products. Read the full case study

Her Majesty's Revenue and Customs (HMRC)

TSO publishes HRMC's Integrated Tariff in multiple formats, managing subcriptions to ensure users of all versions have consistent and up-to-date information.
Read the full case study

Lawrence Graham LLP

Williams Lea worked with Lawrence Graham LLP to simplify document management processes, driving efficiencies and reducing risk.
Read the full case study

Marks & Spencer

Williams Lea helped Marks & Spencer to re-engineer its mailroom, achieving significant cost savings and efficiencies around office space and headcount.
Read the full case study

O2

Williams Lea helped O2 achieve its environmental objectives through the sourcing of recycled content paper, which had better visual print quality than the previous product.
Read the full case study

Office of Government Commerce (OGC)

TSO manages all aspects of the publishing service for OGC. In 2007 we worked with them to refresh their ITIL publications.
Read the full case study

Office of Public Sector Information (OPSI)

TSO works with OPSI on a range of publications, including:

  • Command and House Papers: TSO holds the Government-wide contract for publishing these papers, meaning that no further procurement work is needed to arrange their publication through us. We offer a no-fail service on all orders, which are often placed at short notice. Read the full case study
  • Gazettes: TSO has introduced innovations that make it easier for advertisers to submit entries to the London, Edinburgh and Belfast Gazettes. The publications are also produced in a range of formats, making it easier for users to access the information. Read the full case study
  • Have Your Say: This website provides resources to help members of the public access information on the issues which affect them and reveals how to contribute to the consultation process. A weekly email alert helps users to stay up to date with the latest publications added to the site. Read the full case study
  • Statute Law Database: TSO worked with the Statutory Publications Office, now part of OPSI/TNA to develop the Statute Law Database using our ActiveTextâ„¢ content management system, the database can be revised quickly and easily ensuring the information available is as up to date as possible. Read the full case study

Qualifications and Curriculum Development Agency (QCDA)

TSO provides QCDA and the Office of the Qualifications and Examinations Regulator (Ofqual) with a wide range of services including distribution, data capture and print management.
Read the full case study

Scottish Legal Services Ombudsman (SLSO)

TSO worked with SLSO to redesign their annual report, making it stand out while still remaining accessible and digestible for users. We also undertook a mailing of the report and take and fulfil orders on an ongoing basis.
Read the full case study

TSO Official Publications Online

TSO has developed an innovative subscription service, providing users with the Official Publications that meet their individual requirements, which are delivered via multiple channels including downloadable PDFs for instant access.
Read the full case study

UK Parliament

  • TSO produces business papers and associated electronic services to communicate the proceedings of Parliament. We offer a no-fail service in the printing and electronic delivery of huge volumes of data each night. Read the full case study
  • TSO recently commissioned a study into the greenhouse gas emissions produced throughout the lifecycle of Parliamentary publications. Read the full case study

If you would like to find a case study on a specific service offered by TSO, visit our Information and Publishing Solutions. Select the service you are interested in - for example, multi-format publishing - and you will find a link to a relevant case study

Find out more about Williams Lea and their clients

To discuss your information and publishing requirements call +44 (0)870 6005522 or email tsoservices@tso.co.uk.