Order-taking and Customer Services
The ultimate aim of any communication and
distribution strategy is to ensure your products and publications are
accessible to your customers and end-users.
TSO makes this a reality.
Why work with TSO?
For our dedicated and fully trained
customer services team of 60 agents, customer service excellence is second
nature. Scale is not an issue
since we deal with over 600,000 phone and written contacts per year.
Services available
- Cross-selling
- Enquiry
resolution
- Experienced handling of security-sensitive products
- Order handling by phone, email and fax
- Publication searches
- Technical Support
- Telephone orderline service
"From a standing start TSO transferred almost three million items of stock,
established a call centre to handle 10,000 calls a month, and launched an
on-line ordering facility that merges seamlessly with the QCA web site. All
this in eight weeks. Well done."
Andrew Ryan, Head of Enterprises,
QCA
To discuss your
individual requirements call 0870 600 5522 or email
tsoservices@tso.co.uk.