Customer Care
Complaints, comments and
compliments
We pride ourselves on delivering an excellent standard of
service to our customers. We also realise that on rare occasions things can go
wrong.
When this happens we welcome the opportunity to investigate your
concerns and put things right.
If you want
to make a complaint, comment or compliment about our service:
Our Complaints
Procedure
We'll acknowledge your complaint and investigate. We aim to
contact you with a response within 5 working days of receipt.
1st
Level
If you feel that your concerns have not been properly
investigated, you can contact our Customer Care Manager, Lucie Womack, by email.
Alternatively you can call or write to us using the contact details above.
2nd Level
If, after receiving a response at the first level, you
feel your concerns have still not been fully addressed, your complaint can be
escalated to our Head of Customer Services, Pennie Alford, by email. You can
also call or write to us using the above contact details.
How was
your complaint dealt with?
We would like your views on what you
think of our complaints procedure to help us make improvements where possible.
Please email customer.care@tso.co.uk, write
or telephone using the above contact details.